By default, any time someone leaves you a voicemail you will only get an alert in the 8x8 Work app.
You can opt to also choose to receive email notification about voicemails. To change this:
- Select the settings cog icon at the bottom left of the 8x8 navigation bar.
- Choose Voicemail from the settings menu.
- Click on "Go to main voicemail settings". This will open in your web browser.
- Sign in with your emails address & select 'Login with Organization' if prompted.
- Choose from the dropdown which type of notification you prefer:
- Attachment Only and delete original voicemail - You will receive an email with the message attached and the message will be deleted from the voicemail system and not appear in your apps.
- Disable notification - You will not receive an email alert. Notifications will only be in the app. This is the default setting.
- Attachment Only - You will receive an email with the message attached and the message will also appear in your phone apps.
- Notification only - You will receive an email telling you that there is a message but you will have to use your app to listen to it.
- Click Save and close the browser tab.
Please note - deleting the attachment or the email alert will not remove it from 8x8 Work. You will either need to delete it from the app or call your voicemail and delete it.
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