Shared Mailboxes Not Syncing in Outlook

If you find that your shared mailboxes are not syncing emails within the outlook application please follow the below steps to help with this issue.

Uncheck Download Shared Folders

• Choose the File tab in the ribbon.
• Choose Account Settings, then select Account Settings from the menu.
• Select the Email tab.
• Make sure the correct account is highlighted, then choose Change.
• Choose More Settings > Advanced Tab > Uncheck the "Download shared folders" > Ok > Next > Done
• Close Outlook and open it up again.

Repeat The above steps & this time check the tick box "Download shared folders"

Close & reopen Outlook